Download or read book Usability Success Stories written by Paul Sherman and published by Gower Publishing, Ltd.. This book was released on 2006 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Companies that make hard-to-use products incur higher support costs, spend more on rework, and have less satisfied customers. These outcomes can be avoided by applying the techniques of usability engineering during product development. This book shows how usability engineers can do this by studying users' needs and abilities, designing the product accordingly, and verifying the design through additional testing with users.