Download or read book The Virtual Reference Desk written by R. David Lankes and published by . This book was released on 2006 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'The Virtual Reference Desk' is based on the peer-reviewed lead papers from the November 2004 virtual reference conference in Ohio. Divided into sections - management, evaluation and standards, technology, resources, research and policy - the book features chapters written by recognized leaders in the reference information field.