Download or read book The Universal Service Desk (USD) written by Brian Johnson and published by IT Governance Ltd. This book was released on 2020-05-28 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.