Download or read book The Service Pro written by Rick Tate and published by Human Resource Development. This book was released on 2003 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.