Download or read book The Management and Control of Quality written by James Robert Evans and published by South Western Educational Publishing. This book was released on 1999 with total page 872 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. It provides a managerially-oriented, integrated view as well as a blend of technical topics.