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Presents the ten key guidelines for moving an organization to service excellence and keeping it there. Illustrates principles with down-to-earth examples for bo
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Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Inc
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When you accepted employment with your organization, you took on a significant responsibility: taking care of the people who keep your business IN business - YO