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Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions;
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David Good's The Politics of Public Management is a 'textbook case' in public administration; it deals with the events and circumstances surrounding the scandal
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Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers
OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches
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The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It
Rethinking Service Delivery
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