Download or read book Recruiting and Retaining Call Center Employees (in Action Case Study Series) written by Natalie Petouhoff and published by In Action. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.