Download or read book Raising the Bar on Service Excellence written by Kristin Baird and published by eBookIt.com. This book was released on 2013-05-22 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.