Download or read book Quality Improvement Tools & Techniques written by Peter Mears and published by McGraw-Hill Trade. This book was released on 1995 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents full descriptions of all of the important QI techniques - and the specific tools necessary to make each of them work - in a logical, easy-to-use manner. There's also an ongoing case example appearing throughout the book, which illustrates and illuminates various QI principles and practices.