Personalisation
Author | : Peter Beresford |
Publisher | : Policy Press |
Total Pages | : 100 |
Release | : 2014-03-01 |
ISBN-10 | : 9781447316145 |
ISBN-13 | : 1447316142 |
Rating | : 4/5 (45 Downloads) |
Download or read book Personalisation written by Peter Beresford and published by Policy Press. This book was released on 2014-03-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: Personalization has become a social policy buzzword in the twenty-first century as many organizations move steadily away from one-size-fits-all models of service. In this provocative book, Peter Beresford is joined by other top academics to challenge the personalization agenda. Although critical of one-size-fits-all approaches, they contend that personalization turns service users into consumers who are shopping in a care market. This does not facilitate better attunement to user needs, they argue, but an increased commodification of care that actually channels large profits toward a decreasing number of providers at the expense of service quality. A timely debate in an era when public programs are deeply embattled, Personalisation is a careful work of critical policy assessment.