Download or read book ISO 9000 and Beyond written by H. James Harringon and published by McGraw-Hill Companies. This book was released on 1997 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: CD-ROM includes: Multimedia overview of book, including case studies -- High tech enablers examples -- Sample forms that support the quality management system -- Free workdraw process mapping software -- Web support database.