Download or read book Integrated Measurement - KPIs and Metrics for ITSM written by Daniel McLean and published by IT Governance Publishing. This book was released on 2013-05-21 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cleverly utilizes a fictional story to make the subject matter - implementation of a KPI management system - accessible and engaging for the reader. The events in the book are based on the author’s own experience and real third party accounts.