Download or read book Global Sourcing of Business Processes written by Stephan Manning and published by . This book was released on 2016 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: We review key drivers, trends and consequences of global sourcing of business processes - the sourcing of administrative and more knowledge-intensive processes from globally dispersed locations. We argue that global sourcing, which is also associated with 'offshoring' and 'offshore outsourcing', has co-evolved over the past three decades with the advancement of information and communication technology (ICT), a growing pool of low-cost, yet often qualified labor and expertise in developing countries, and increasing client-side global sourcing experience. We show how this dynamic has led firms to develop new global capabilities, governance and business models, changed the geographic distribution of work and expertise, and promoted the emergence of new geographic knowledge services clusters. We further introduce three new trends - the emergence of global delivery models, ICT-enabled service automation, and impact sourcing - and discuss future directions for research.