Download or read book Incident Management for Operations written by Robb Schnepp, Ron Vidal, and Chris Hawley and published by "O'Reilly Media, Inc.". This book was released on 2017-07-07 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain.