Designing the Best Call Center for Your Business
Author | : Brendan Read |
Publisher | : CRC Press |
Total Pages | : 383 |
Release | : 2005-01-02 |
ISBN-10 | : 9781482280906 |
ISBN-13 | : 1482280906 |
Rating | : 4/5 (06 Downloads) |
Download or read book Designing the Best Call Center for Your Business written by Brendan Read and published by CRC Press. This book was released on 2005-01-02 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f