Customer Service Operations
Author | : Warren Blanding |
Publisher | : Amacom Books |
Total Pages | : 422 |
Release | : 1991 |
ISBN-10 | : 0814450040 |
ISBN-13 | : 9780814450048 |
Rating | : 4/5 (40 Downloads) |
Download or read book Customer Service Operations written by Warren Blanding and published by Amacom Books. This book was released on 1991 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to developing and running a profitable service-oriented department, with tips on making a contribution to the company bottom line, focusing on customer needs, cutting costs while increasing efficiency, and choosing between telecommunications options.