Download or read book Customer Service in the Information Environment written by Guy St. Clair and published by Walter de Gruyter. This book was released on 2012-06-21 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.