Customer Culture

Customer Culture
Author :
Publisher : FT Press
Total Pages : 638
Release :
ISBN-10 : 9780130353313
ISBN-13 : 0130353310
Rating : 4/5 (13 Downloads)

Book Synopsis Customer Culture by : Michael D. Basch

Download or read book Customer Culture written by Michael D. Basch and published by FT Press. This book was released on 2002 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.


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