Customer Care Excellence

Customer Care Excellence
Author :
Publisher : Kogan Page Publishers
Total Pages : 290
Release :
ISBN-10 : 9780749462574
ISBN-13 : 0749462574
Rating : 4/5 (74 Downloads)

Book Synopsis Customer Care Excellence by : Sarah Cook

Download or read book Customer Care Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2010-11-03 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use. To continue to meet - and even to exceed - these high expectations, you need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This fully revised and updated edition includes new material examining the impact of social networking on customer behaviour and the emotional connection customers have with the brand, explaining how you can create a memorable customer experience. Author Sarah Cook takes you through the practical steps necessary to create a culture of customer focus and, crucially, shows how employee engagement leads to customer engagement.


Customer Care Excellence Related Books

Customer Care Excellence
Language: en
Pages: 290
Authors: Sarah Cook
Categories: Business & Economics
Type: BOOK - Published: 2010-11-03 - Publisher: Kogan Page Publishers

DOWNLOAD EBOOK

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations
Unleashing Excellence
Language: en
Pages: 261
Authors: Dennis Snow
Categories: Business & Economics
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Customer Service in Health Care
Language: en
Pages: 176
Authors: Kristin Baird
Categories: Health & Fitness
Type: BOOK - Published: 2014-07-25 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requi
Quest for the Best
Language: en
Pages: 260
Authors: Stanley Marcus
Categories: Biography & Autobiography
Type: BOOK - Published: 2001 - Publisher: University of North Texas Press

DOWNLOAD EBOOK

"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves
Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 245
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-08 - Publisher: Quality Press

DOWNLOAD EBOOK

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T