Download or read book Complete Customer Service Letter Book, with Disk written by Edward W. Werz and published by Computing McGraw-Hill. This book was released on 1992-12 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: From the commonplace to the infrequent, from complaint and inquiry responses to letters of welcome and congratulations, this collection of 200 expertly written model letters deals with just about any business situation under the sun and projects a positive and professional company image to customers. Includes a ready-to-implement customer service manual that's perfect for anysize compan y and a computer-ready 3 1/2" diskette.