Download or read book Automating Online Business written by Raymond Wayne and published by Estalontech. This book was released on 2020-06-01 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why You Need to Automate Your Online Business? There are many benefits that you can gain by automating your online business. With a sound system, people in your organization have a clear understanding of the work they need to perform and what is expected of them. Without policies, there are many unanswered questions, and quality and service can’t be guaranteed. Now that you understand why it's good to have a systemized business let's explore the benefits that you can gain. Use Automation - Having a FAQ and self-help area prior to offering an automated ticketing system on your site, that will enable customers and clients to empower themselves to help themselves, is a great way to use automation. Providing automated customer self-service is an essential element of offering excellent online customer service. First of all, most people prefer to try to help themselves before submitting tickets and certainly before they call anyone. This is true especially in relation to online business, because this target audience is often surfing the web in the middle of the night or early in the morning before work and hope to get help before typical business hours. Managing your email inbox or reading through piles of mail isn't the most efficient use of your time. As the business owner, your time would be better spent analyzing new business opportunities or developing new product lines. Delegating many of the days to day tasks that are required to run a business, can free up your time so you can focus your energy on the activities that will allow you to grow your business and increase revenues. Even if you have a bricks and mortar store, a proper website should offer some form of online customer service, including online self-service options Without clearly documented business procedures, you can’t delegate those daily tasks that eat up most of your time. By recording your processes, you can easily delegate tasks knowing that they will be done correctly, allowing you to free up your time to oversee more projects, which brings in more revenue for your growing business. Increase Efficiency Documenting procedures allows you to discover any unnecessary steps that you may be taking. When you record your systems, you provide yourself with the opportunity to improve the process, which can result in cutting costs and freeing up your valuable time to grow your business. It can also help you complete tasks with fewer mistakes