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Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a con
An Introduction to Service Design
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A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of desig
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Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a con
Introduction to Product/Service-System Design
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"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples
Modern Industrial Services
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This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successfu