Download or read book Acquiring, Processing, and Deploying written by M. Larry Shillito and published by CRC Press. This book was released on 2000-09-25 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want a better understanding of who your customers are? Do you want to learn how to acquire the customer voice? The next decade will be the decade of the customer. Meeting their wants, needs, and desires better than anyone else will be paramount to your organization's success. Acquiring, Processing, and Deploying Voice of the Customer gives y