Warranty Fraud Management

Warranty Fraud Management
Author :
Publisher : John Wiley & Sons
Total Pages : 317
Release :
ISBN-10 : 9781119239741
ISBN-13 : 1119239745
Rating : 4/5 (41 Downloads)

Book Synopsis Warranty Fraud Management by : Matti Kurvinen

Download or read book Warranty Fraud Management written by Matti Kurvinen and published by John Wiley & Sons. This book was released on 2016-05-26 with total page 317 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.


Warranty Fraud Management Related Books

Warranty Fraud Management
Language: en
Pages: 317
Authors: Matti Kurvinen
Categories: Computers
Type: BOOK - Published: 2016-05-26 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducin
Warranty Fraud Management
Language: en
Pages: 403
Authors: Matti Kurvinen
Categories: Computers
Type: BOOK - Published: 2016-05-26 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducin
Warranty Fraud Management
Language: en
Pages:
Authors: Matti Kurvinen
Categories: Electronic books
Type: BOOK - Published: 2016 - Publisher:

DOWNLOAD EBOOK

"Warranty Fraud Management provides practical guidelines that help companies save money through reduction of fraudulent warranty claims and overbilling. For a t
Warranty Chain Management
Language: en
Pages: 486
Authors: Albert Liao
Categories: Business & Economics
Type: BOOK - Published: 2022-06-29 - Publisher: Springer Nature

DOWNLOAD EBOOK

This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice
Data Mining for Intelligence, Fraud & Criminal Detection
Language: en
Pages: 450
Authors: Christopher Westphal
Categories: Computers
Type: BOOK - Published: 2008-12-22 - Publisher: CRC Press

DOWNLOAD EBOOK

In 2004, the Government Accountability Office provided a report detailing approximately 200 government-based data-mining projects. While there is comfort in kno