Download or read book The Nordstrom Way to Customer Service Excellence written by Robert Spector and published by . This book was released on 2005 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: A new ""how-to"" version of a customer service classic First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the ""Nordstrom"" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the.