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Language: en
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Type: BOOK - Published: 2018-04-18 - Publisher: CRC Press
Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service sys
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Pages: 720
Type: BOOK - Published: 2018-01-05 - Publisher: John Wiley & Sons
The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing
Language: en
Pages: 378
Pages: 378
Type: BOOK - Published: 2015-12-12 - Publisher: Springer
This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, i
Language: en
Pages: 388
Pages: 388
Type: BOOK - Published: 2008-01-08 - Publisher: Springer Science & Business Media
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21
Language: en
Pages: 205
Pages: 205
Type: BOOK - Published: 2012-08-09 - Publisher: Springer
The next generation of Business Process Management (BPM) methods and tools will support the development of a new generation of service-enabled applications that
