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Quality Management for IT Services: Perspectives on Business and Process Performance

Quality Management for IT Services: Perspectives on Business and Process Performance
Author :
Publisher : IGI Global
Total Pages : 348
Release :
ISBN-10 : 9781616928919
ISBN-13 : 1616928913
Rating : 4/5 (19 Downloads)
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Book Synopsis Quality Management for IT Services: Perspectives on Business and Process Performance by : Praeg, Claus-Peter

Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.


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