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ITIL V3 Planning to Implement Service Management
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Pages: 336
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This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service mana
Service Management For Dummies
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Type: BOOK - Published: 2009-05-11 - Publisher: John Wiley & Sons

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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de
Implementing Service and Support Management Processes
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Authors: Carrie Higday-Kalmanowitz
Categories: Computer service industry
Type: BOOK - Published: 2005-03-11 - Publisher: The Stationery Office

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The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (IS
Planning to Implement Service Management
Language: en
Pages: 232
Authors: Great Britain. Office of Government Commerce
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This publication provides guidance on alignment of thebusiness needs to IT. It enables the reader to assess ifIT service provision is meeting the requirements o
Application Management
Language: en
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"Addresses the complex subject of managing applications from the initial business need, through the Application Management lifecycle, up to and including retire