Download or read book Operational Support and Analysis written by John Sansbury and published by BCS, The Chartered Institute. This book was released on 2010 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This user-friendly book will help candidates pass the ITIL] OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology.