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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the
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Note: This book is available in several languages: Russian, Chinese, English.The ability to organise and measure performance is a key part of the implementation
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How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! No
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Pages: 202
Type: BOOK - Published: 2008-08-08 - Publisher: Van Haren
This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measur
Language: en
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Type: BOOK - Published: 2008-08-08 - Publisher: Van Haren
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