IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
Author :
Publisher : Van Haren
Total Pages : 81
Release :
ISBN-10 : 9789401807029
ISBN-13 : 9401807027
Rating : 4/5 (29 Downloads)

Book Synopsis IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition by : Dolf van der Haven

Download or read book IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition written by Dolf van der Haven and published by Van Haren. This book was released on 2020-10-26 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.


IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition Related Books

IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
Language: en
Pages: 81
Authors: Dolf van der Haven
Categories: Architecture
Type: BOOK - Published: 2020-10-26 - Publisher: Van Haren

DOWNLOAD EBOOK

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011
It Service Management: Iso/Iec 20000-1:2018 - Introduction and Implementation Guide
Language: en
Pages: 75
Authors: Van Haren Publishing
Categories: Business & Economics
Type: BOOK - Published: 2020-10-26 - Publisher:

DOWNLOAD EBOOK

'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 201
ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Second Edition
Language: en
Pages: 148
Authors: Ivanka Menken
Categories: Technology & Engineering
Type: BOOK - Published: 2009 - Publisher: Emereo Pty Limited

DOWNLOAD EBOOK

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once aga
ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms - Third Edition
Language: en
Pages: 168
Authors: Ivanka Menken
Categories: Business & Economics
Type: BOOK - Published: 2010 - Publisher: Emereo Publishing

DOWNLOAD EBOOK

The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the aut
Implementing ISO/IEC 20000 Certification: The Roadmap
Language: en
Pages: 213
Authors: itSMF International
Categories: Architecture
Type: BOOK - Published: 2008-03-03 - Publisher: Van Haren

DOWNLOAD EBOOK

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such