Download or read book Designing and Managing Programs written by Peter M. Kettner and published by SAGE Publications. This book was released on 2016-01-19 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fifth Edition of the classic Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. The authors, all leaders in the field, incorporate the principles of effectiveness-based planning as they address the steps of designing, implementing, and evaluating a human services program at the local agency level. Meaningful examples at every stage of the process—from problem analysis and needs assessment to evaluating effectiveness and calculating costs—enhance reader understanding of how concepts are implemented in the real world.