Continual service improvement
Author | : |
Publisher | : The Stationery Office |
Total Pages | : 240 |
Release | : 2007-05-30 |
ISBN-10 | : 9780113310494 |
ISBN-13 | : 0113310498 |
Rating | : 4/5 (94 Downloads) |
Download or read book Continual service improvement written by and published by The Stationery Office. This book was released on 2007-05-30 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.