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Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no
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For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forreste
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You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocatesshows you how to manage your customer experien
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Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora