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Revolutionize Your Customer Experience
Language: en
Pages: 241
Authors: Colin Shaw
Categories: Business & Economics
Type: BOOK - Published: 2004-09-22 - Publisher: Springer

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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with
Revolutionize Your Customer Experience
Language: en
Pages: 227
Authors: Colin Shaw
Categories: Business & Economics
Type: BOOK - Published: 2004-09-22 - Publisher: Springer

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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with
The Customer Service Revolution
Language: en
Pages: 143
Authors: John R. DiJulius
Categories: Business & Economics
Type: BOOK - Published: 2015-01-06 - Publisher: Greenleaf Book Group

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In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th
The Intuitive Customer
Language: en
Pages: 230
Authors: Colin Shaw
Categories: Business & Economics
Type: BOOK - Published: 2016-08-20 - Publisher: Springer

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Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how peop
Building Great Customer Experiences
Language: en
Pages: 291
Authors: Colin Shaw
Categories: Business & Economics
Type: BOOK - Published: 2002-09-13 - Publisher: Springer

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This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer