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Quality Management for Services
Language: en
Pages: 645
Authors: Manfred Bruhn
Categories: Electronic books
Type: BOOK - Published: 2023 - Publisher: Springer Nature

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This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality managemen
Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 359
Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Quality Management for IT Services
Language: en
Pages: 0
Authors: Claus-Peter Praeg
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: IGI Global

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Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and qua
Quality Management in the Service Industry
Language: en
Pages: 188
Authors: Lionel Stebbing
Categories: Business & Economics
Type: BOOK - Published: 1990 - Publisher: Prentice Hall

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Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 245
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-08 - Publisher: Quality Press

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We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T