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This book deals with participation frameworks in modern social and public media. It brings together several cutting-edge research studies that offer exciting ne
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This book deals with participation frameworks in modern social and public media. It brings together several cutting-edge research studies that offer exciting ne
Social Media in the Public Sector
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Grounded in solid research, Social Media in the Public Sector explores the myriad uses of social media in the public sector and combines existing practices with
Customer Engagement
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How customers and consumer behavior have been changing due to technology and other forces is of prime interest. This book addresses the central questions regard
Handbook of Research on Citizen Engagement and Public Participation in the Era of New Media
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New media forums have created a unique opportunity for citizens to participate in a variety of social and political contexts. As new social technologies are bei