Related Books

New Findings on Consumer Satisfaction and Complaining
Language: en
Pages: 134
Authors: Ralph L. Day
Categories: Consumer behavior
Type: BOOK - Published: 1982 - Publisher:

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New Dimensions of Consumer Satisfaction and Complaining Behavior
Language: en
Pages: 216
Authors: Ralph L. Day
Categories: Consumer behavior
Type: BOOK - Published: 1979 - Publisher:

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Improving Your Measurement of Customer Satisfaction
Language: en
Pages: 509
Authors: Terry G. Vavra
Categories: Business & Economics
Type: BOOK - Published: 2001-09-25 - Publisher: Quality Press

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Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about ho
A Handbook for Measuring Customer Satisfaction and Service Quality
Language: en
Pages: 222
Authors: Morpace International
Categories: Business & Economics
Type: BOOK - Published: 1999 - Publisher: Transportation Research Board

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This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers
Satisfaction: A Behavioral Perspective on the Consumer
Language: en
Pages: 740
Authors: Richard L. Oliver
Categories: Business & Economics
Type: BOOK - Published: 2014-12-18 - Publisher: Routledge

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Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequen