Download or read book Mastering Counselling Skills written by Jennie Lindon and published by . This book was released on 2000-01 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The content and approach are suitable for professionals within caring services, health, education and social welfare, in face to face interactions and in offering information and help over the telephone. The book enhances the value of even the shortest exchange on the telephone by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients.