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Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable d
The (Delicate) Art of Bureaucracy
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A playbook for mastering the art of bureaucracy from thought-leader Mark Schwartz.
Making Bureaucracy Work
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This book examines when and how public bureaucracies work for disadvantaged citizens through a comparative study of primary education in rural India.
Bending the Rules
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Who determines the fuel standards for our cars? What about whether Plan B, the morning-after pill, is sold at the local pharmacy? Many people assume such import
States at Work
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States at Work explores the mundane practices of state-making in Africa by focussing on the daily functioning of public services and the practices of civil serv