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A Handbook for Measuring Customer Satisfaction and Service Quality
Language: en
Pages: 222
Authors: Morpace International
Categories: Business & Economics
Type: BOOK - Published: 1999 - Publisher: Transportation Research Board

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This handbook focuses on how to measure customer satisfaction and how to develop transit agency performance measures. It will be of interest to transit managers
Measuring Customer Service Effectiveness
Language: en
Pages: 180
Authors: Sarah Cook
Categories: Business & Economics
Type: BOOK - Published: 2004 - Publisher: Gower Publishing, Ltd.

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Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness and explains the measurement process, from start (preparation) to
Delivering Quality Service
Language: en
Pages: 185
Authors: Valarie A. Zeithaml
Categories: Business & Economics
Type: BOOK - Published: 2010-05-11 - Publisher: Simon and Schuster

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Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Delivering Satisfaction and Service Quality
Language: en
Pages: 204
Authors: Peter Hernon
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: American Library Association

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Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
Customer Satisfaction Evaluation
Language: en
Pages: 319
Authors: Evangelos Grigoroudis
Categories: Business & Economics
Type: BOOK - Published: 2009-11-07 - Publisher: Springer Science & Business Media

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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologi