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Complex Service Delivery Processes, Third Edition
Language: en
Pages: 407
Authors: Jean Harvey
Categories: Business & Economics
Type: BOOK - Published: 2015-08-14 - Publisher: Quality Press

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This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of know
Complex Service Delivery Processes
Language: en
Pages: 335
Authors: Jean Harvey
Categories: Business & Economics
Type: BOOK - Published: 2021-10-01 - Publisher: Quality Press

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Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a ma
Managing Service Delivery Processes
Language: en
Pages: 352
Authors: Jean Harvey
Categories: Business & Economics
Type: BOOK - Published: 2006 - Publisher: Asq Press

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Crafting Service Processes
Language: en
Pages: 203
Authors: Jean L. Harvey
Categories: Business & Economics
Type: BOOK - Published: 2019-03-22 - Publisher: Quality Press

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As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies
Design Principles for the Productive Delivery of Blended Learning Services
Language: en
Pages: 345
Authors: Philipp Bitzer
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Type: BOOK - Published: 2015-01-01 - Publisher: kassel university press GmbH

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Betriebliche Weiterbildung soll lebenslanges Lernen im Arbeitskontext ermöglichen und befördern. Diese wird immer wichtiger, da sich das wirtschaftliche Umfel