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Beyond the Ultimate Question
Language: en
Pages: 433
Authors: Bob E. Hayes
Categories: Business & Economics
Type: BOOK - Published: 2009-05-04 - Publisher: Quality Press

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Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compe
Beyond the Ultimate Question
Language: en
Pages: 396
Authors: Bob E. Hayes
Categories: Business & Economics
Type: BOOK - Published: 2009 - Publisher: Asq Press

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QBQ! The Question Behind the Question
Language: en
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Authors: John G. Miller
Categories: Business & Economics
Type: BOOK - Published: 2004-09-09 - Publisher: Penguin

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The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization�
The Ultimate Question 2.0
Language: en
Pages: 304
Authors: Frederick F. Reichheld
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Harvard Business Press

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Based on extensive research, this book shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of
Theology in Reconstruction
Language: en
Pages: 288
Authors: Thomas F. Torrance
Categories: Religion
Type: BOOK - Published: 1996-12-19 - Publisher: Wipf and Stock Publishers

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A collection of fifteen essays addressing the basic intellectual challenges to the contemporary Christian church. Professor Torrance deals with such topics as t