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Basic Service Management
Language: en
Pages: 65
Authors: Rob England
Categories: Business & Economics
Type: BOOK - Published: 2011-08-01 - Publisher: Lulu.com

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Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described fro
Service Management
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Pages: 294
Authors: John R. Bryson
Categories: Business & Economics
Type: BOOK - Published: 2020-11-26 - Publisher: Springer Nature

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This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and bus
The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256
Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
Quality Service Management
Language: en
Pages: 225
Authors: John Maleyeff
Categories: Business & Economics
Type: BOOK - Published: 2022-05-05 - Publisher: Routledge

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Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehens
Service Management For Dummies
Language: en
Pages: 338
Authors: Judith S. Hurwitz
Categories: Computers
Type: BOOK - Published: 2009-05-11 - Publisher: John Wiley & Sons

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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de